Tenant Appeal Process

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards
If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below.
In the first instance your complaint should be sent by the form below.

We will send you an email acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure – in this email we will confirm the name of the member of the Investigation team which has been allocated to your case.
We will then investigate your complaint. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement email.
If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a different member of the Investigation team. This information will be confirmed to you in our acknowledgement.
We will email you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you are still not satisfied after the last stage of the in-house Investigation procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from our Group Compliance Officer. This response will be our full and final response. It is important that you set out in writing why you remain unhappy with the two previous reports.

Once you have submitted this application, we will assign an investigator to your case and they will reach out to you should they require further information. Please double check your email and phone number.

By Submitting This Information I Am Certifying That The information above is true and correct to the best of my ability!

(My IP is also being recorded)

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contact information

World Headquarters

Panama City
Panama

Phone

+1 418 780 6734

Whatsapp

+507 6226 0048

E-mail

info@watenantbureau.com

Chat on WhatsApp

+50762260048